Best Customer Service (Manufacturer)

Castle Acoustics of England. I recently inquired in regard to a replacement binding post for one of my Castle Acoustic Isis speakers (I stripped one of the nuts due to my ham handedness). I communicated with Andy at their UK location and before I had time to follow up on my last email the part plus three spares showed up at our door via speedy air parcel service. The binding post bolts on and took less than five minutes to install with the help of my wife (who is not ham handed). I had originally contacted Castle just to get the address of the US distributor, that I had misplaced, and they ran with the ball. I also had similar super service from the US distributer when I purchased the speakers. Great company and great reps.

I purchased a second hand Herron Audio Phono section. Steve Herron himself answered my e-mails and confirmed the unit I purchased had two resistors added to reduce gain. He informed me all I needed was to cut them out.

I also have a Camelot Technologies Lancelot phono section section. I wanted to increase the gain in my unit and Mel Schilling took my unit and replaced two resistors free of charge (including shipping)to increase the gain 10db. I find his attitude outstanding, this is a cheap way to get word of mouth advertising.

Pass Labs, above and beyond the call of duty.

SME! Reg Edey was super at helping me get my SME tonearm back up and running. I was going to purchase replacement parts from him in England, and he referred me to someone in the states to purchase from (saying it would be an easier transaction locally), which I agree with. And he actually forwarded the purchase order with all the part #'s to the company in the states, and for them to contact me. Which they did! Now that's service!