What do I do with a FedEx claim denial?

I am not a lwayer. But it looks to me like you are the "piece of work". You admit that it was not packaged properly and still expect FedEx to pay? How in the world do you come to the conclusion that FedEx is responsible for your inability to properly package the item?

I agree with Herman. How is it FedEx's fault the remote came loose from the packaging. If you feel soemthing is wrong with the packaging go after theta. If you packaged it wrong accept responsability and stop trying to get someone else to pay for your mistake. I believe claims like these make it more difficult for the rest of us to collect when we have a claim that should be honored. I believe the freight companies should pay promptly when someting is damaged because of their actions. I also believe if someone doesn't want to take the time or trouble to package someting correctly they should bear the responsability for the outcome.

To reply DGclark,

It seems to me in most cases the merchant/carrier should set honor the insurance policy established between them and the sender no matter what the quality of packaging is. If FedEx receives payment for the insurance and decides to ship the merchandise, they are assuming the risk of loss, in my opinion.

Viggen,

let me qualify my statement by saying that i have been on the brunt end of many a damaged package. your conclusion of saying that since they accepted it, they should pay it no matter what is simply nuts. Have you tried to board an airplane lately? Do you know what this would cause FEDEX and UPS to do? Inspect every package to ensure that it correctly packaged? Hire more staff, so you dont have to wait in a line 50 deep? How about we do our diligence and pack correctly, and have FEDEX and UPS deliver and handle properly.

Maybe, as some of you have pointed out, this is entirely my fault and I should have done something more to protect the remote from damage, but I am still having some difficulty understanding just how the remote came loose without the box being significantly jarred in transit. It is possible for a box to be mishandled without there being visible evidence of damage on the outside. The amount of packaging that is considered sufficient can be a matter of opinion and that is what companies use to deny claims. I didn't carelessly package the unit for shipment and I am not trying to ripoff FedEx. Maybe a good question is just what are we buying when we pay extra for insurance coverage? It sounds like the insurance that is sold by these shipping companies only has value if it can be absolutely proven that the company was 100% at fault. Things can get damaged during shipment and it doesn't have to be someones fault or maybe its a combination of less than absolutely perfect packing and less than perfect handling. I apparently misunderstood what I was buying when I payed for the extra insurance coverage but I thought that it was to cover this sort of incident.