I once returned two of their power cords. No problems, no hassles.
I do find their advertising copy interesting (to say the least), but all of their people I've dealt with (Pierre, Eldon and another young man answering the phone/can't recall his name) were pleasant to deal with.
I still have their Double Helix digital cable which I used for quite some time. No longer need it (no DAC) so have been loaning it out to local friends with DAC's/CDR's.
I do find their advertising copy interesting (to say the least), but all of their people I've dealt with (Pierre, Eldon and another young man answering the phone/can't recall his name) were pleasant to deal with.
I still have their Double Helix digital cable which I used for quite some time. No longer need it (no DAC) so have been loaning it out to local friends with DAC's/CDR's.