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Problem with Cardas. They won't help, can you?

During the past week or so, I have emailed the Cardas website to ask a very simple question. They have ignored (ie. not answered) me.

I have some of their XLR caps, which I removed, and can't remember the proper orientation. .... which hole does the holding pin go into? I assume it is the ground pin (#1 i think.)

Someone out there who didn't throw away the instruction, please answer!

Richard
Also, one of the key things that I look for in purchasing expensive audio items is service. (Krell is the best) Cardas blew it with me this time; and it would have been so easy for them to reply.
drrdiamond
tombowlus
416 posts
 
I have the XLR caps, and as I recall, they only fit into the Jack one way, which lines up the pin with the correct hole. And FWIW, I have always had a positive exeperience dealing with Cardas customer support. But then again, I always do so via telephone.

Tom.
arf
19 posts
 
I have had great dealings with Cardas, have you talked to Colleen? TONY
the_kid's avatar
the_kid
465 posts
 
That is strange. I e-mailed the site once and received a reply from George Cardas himself..

Chris
arf
19 posts
 
NOT TO REPEAT MYSELF I HAD TO E MAIL CARDAS AGAIN ABOUT A MINOR PROBLEM THEY WERE MOST HELPFULL TONY
keithr
1,306 posts
 
Just call.

Email is nice, but it's so much easier to get stuff done over the phone.
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