Problem with Cardas. They won't help, can you?

During the past week or so, I have emailed the Cardas website to ask a very simple question. They have ignored (ie. not answered) me.

I have some of their XLR caps, which I removed, and can't remember the proper orientation. .... which hole does the holding pin go into? I assume it is the ground pin (#1 i think.)

Someone out there who didn't throw away the instruction, please answer!

Richard
Also, one of the key things that I look for in purchasing expensive audio items is service. (Krell is the best) Cardas blew it with me this time; and it would have been so easy for them to reply.