I wish you the best of luck, but did you sign for the returned item? Paypal won't do anything about stripped parts. That happened to me once and I even had the Police come to my house to make a police report. Hopefully it'll never happen again, but if it does, send the unit back to your local post office and open it in front of wittnesses while taking pictures. The unit I had returned was missing the PC, manual, and demagnetizer. It worked fine and I sold it for more money to someone else and it still works fine. Unfortunately for the guy that did something similar to me left me his work phone and address and I got him fired after months of hassling them via pay phone and mail with the help of some friends. He to this day still hasn't figured it out. I don't know why people are allowed to get away with these things, but I'll bet his Credit card co not paypal made the decision. The guy that tried to cheat me was even suspended by ebay for too many negatives, but it didn't help me much. You'll just have to replace the parts and resell the DAC and hope you don't lose too much. Best of luck. If the unit is still working as you say, you did your part.