Theta reliability

If you are referring to the big laser disc unit, the universal theta transport, I had drawer problems with mine. However, I sent it back to Theta and they fixed it and had it back to me within 9 days including the shipping time. Cost me $50 to fix and Theta's service is superb. If you are speaking of the smaller CD sized Theta Basic unit, they are built like tanks. I owned one and never had drawer problems or laser problems. What surprised the heck out of me was how much better the Data Basic, not the Universal transport, sounded. The sound stage was larger, more dynamic and the low end incredibly detailed and extended. All from the transport...I would have never believed a transport could make such a huge difference.

I had the Data II and had to have to laser replaced. This cost roughly $400.00.

I have a DataBasic (now in a bedroom system) that I bought new years ago when it first came out. It works just fine. I also had a draw problem with the Universal Transpost and Theta fixed it with excellent service.

I had the Data II CD/Laser player and experienced a number of problems. I definitely was not impressed with Theta's service. My unit was a few months past the warranty period and Theta was a stickler about that. Fine, so I paid for the repair, but when I sent the unit back less than 6 months later with the same problem, they said I had to pay again because they don't keep records of previous repairs. My level of disatisfaction was such that I even to this day I will not consider purchasing a Theta product again.

Thanks people,
I am reconsidering the Theta, between your answers and the seller's non-answers to my questions I feel I must look at other options.
Thank you for your help.