MikeC is right on (for most of it - sometimes it IS the shipping company's fault - forklift blades poked into the side and stuff like that)
The manufacturer (if coming direct) is responsible for developing the packaging as well as the product. I work in an R&D lab, and there is an entire team of people that do nothing BUT create and test the packaging to endure the "rigors" of shipping companies. You should see the shock and vibe table and be around when they do the "drop tests". What a job - getting paid to try to break stuff!
If it is a personal shipment, I also agree that the shipper is responsible for packaging it correctly. A discussion before buying is in order to gain agreement on who is responsible and what the consequences will be would be a good idea.
- aj
The manufacturer (if coming direct) is responsible for developing the packaging as well as the product. I work in an R&D lab, and there is an entire team of people that do nothing BUT create and test the packaging to endure the "rigors" of shipping companies. You should see the shock and vibe table and be around when they do the "drop tests". What a job - getting paid to try to break stuff!
If it is a personal shipment, I also agree that the shipper is responsible for packaging it correctly. A discussion before buying is in order to gain agreement on who is responsible and what the consequences will be would be a good idea.
- aj