I can only relate the one experience I have had which seems roughly similar.
I bought a CD transport from a friend in a neighbouring city. Before heading for home 500 miles away, I drove to my brother's house, closer, where I had arranged to stay the night. There, I took the transport (and DAC) out to play for him. It wouldn't read any discs. Yet the unit had worked perfectly during the demo at my friend's place, before I bought it.
This was a big disappointment.
Once I got home, after determining it was still on the fritz, I took the transport to the manufacturer's service centre and informed the seller. He asked me to keep him posted. Turned out the laser assembly had to be replaced. Parts and labour came to just under CDN$200, and my friend and I split it, at his insistence.
I'm glad he did, because there's a possibility I would have felt less friendly if I'd had to pay the whole bill. I had never even gotten to hear the transport in my system, after all. On the other hand, I knew it was working perfectly when I took it away.
I conclude that this transport is very sensitive to being moved. (Funny: a transport you can't transport.) I also conclude that the relationship with me was very important to the seller. As far as I'm concerned, he didn't owe me a cent. But he knew how I felt, without my telling him.
It looks to me as though your buyer's next step is to take the player in for a repair estimate. The tech may be able to determine the cause of the problem. Please keep us posted about how things develop, if you get the chance.
I bought a CD transport from a friend in a neighbouring city. Before heading for home 500 miles away, I drove to my brother's house, closer, where I had arranged to stay the night. There, I took the transport (and DAC) out to play for him. It wouldn't read any discs. Yet the unit had worked perfectly during the demo at my friend's place, before I bought it.
This was a big disappointment.
Once I got home, after determining it was still on the fritz, I took the transport to the manufacturer's service centre and informed the seller. He asked me to keep him posted. Turned out the laser assembly had to be replaced. Parts and labour came to just under CDN$200, and my friend and I split it, at his insistence.
I'm glad he did, because there's a possibility I would have felt less friendly if I'd had to pay the whole bill. I had never even gotten to hear the transport in my system, after all. On the other hand, I knew it was working perfectly when I took it away.
I conclude that this transport is very sensitive to being moved. (Funny: a transport you can't transport.) I also conclude that the relationship with me was very important to the seller. As far as I'm concerned, he didn't owe me a cent. But he knew how I felt, without my telling him.
It looks to me as though your buyer's next step is to take the player in for a repair estimate. The tech may be able to determine the cause of the problem. Please keep us posted about how things develop, if you get the chance.