Tonian Labs

My thoughts are in accord with those of Nonoise - something doesn’t make sense. But even if the cables came back to Tony damaged, it would be reasonable for him bear some of the financial burden of repair because the initial mistake was his. Regarding the $200+ bill, if Tony is calculating both parts and his labor in that figure, you might suggest that you pay for parts while he eats the labor.

Phaelon, what parts? These were demo cables and not in new
condition. The ones my friend lent me have very blue
jackets. The jackets on these are faded but I could care less
if they were the length I thought I was purchasing. He is not
saying they need parts, he is saying that the wires connecting
the spades under the shrink wrap may be loose. They are
supposed to be hard to crimp or solder onto the cable? They
were in my system for less than 10 minutes. Cannot imagine
that wires came loose and I caused any damage. How do I
know what the wires looked like under the shrink wrap when I
got them. My dealer looked them over and I mentioned to
him to make sure the ends were not loose because when I
told Tony I was going to return them, he that said there
would be a 15% restocking fee. I said not if you sent me the
wrong length. Then his story changed to if there is any
damage to the wires that he would charge me for that. $200
must be some special crimping tool for sure. My take is that
this is the only cable he has left in stock form the
manufacturer that he does not carry the line anymore and if
he gets $200 that probably covers most of his cost. I cannot
imagine that there is a demand for this branch especially
1.5M speaker cables. He has had the cable since the 13th, it
is now the 20th, cannot imagine that it takes that long to
take a peek under the shrink wrap. If the cables are that
delicate then there is something wrong with the connections
to begin with.

Bigkidz, There have been an increasing number of threads concerning issues between buyers and manufacturers. Please don’t take this wrong but, if nothing else, these other threads have illustrated that there are two sides to a story and they’re seldom the same. We haven’t heard Tony’s side yet, but based on everything you’re saying, I think you should get a complete refund.

He sent me an email asking for my address to mail a check but did not mention the amount so I hope my issues is resolved. Like I have been saying 2M and they are mine but they weren't.

P