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Shipping Speakers, watch out

Some time back I read a thread concerning shipping companies for speakers good/bad. Just recieved my GMA Europas from Bax Global. This company was the subject of many complaints but also some praise in that earlier thread.
Yes they called me at home several times and kept in touch with me and yes they delivered on time as promised (by sub-
contractor Conway Freight) and yes-------my speakers were damaged on arrival. Thank you Mo Larry or Curly I'm not sure
which.
I inspected the boxes on arrival and the carton damage looked incidental but actually turned out to be a lift or
something jammed into the box through the foam and then breaking off the rear top corner of one speaker.
So here's my point. Open the boxes,( I did) and unpack the speakers or at the very least sign out any, and I mean any
carton damage before you sign off for delivery. Don't assume it's just shipping rash or you may be sorry. I am.
I will report later on these fine speakers. Once I have cooled down and they have broken in (20 hours so far).
abbeydog
abbeydog OP
70 posts
 
No I have not bothered with Bax because I did not sign the damaged box on the reciept with the driver. Chalk it up to experience there. Jothompson, that is some horror story there!
Yes that manufacturer's response is just one more example of a true gentleman, Roy Johnson. His fine speakers are just one part of the pleasure of dealing with a company like Green Mountain. The care and time he expends on his customers is really very refreshing. I may have GMA repair the damage. Right now the idea of shipping again is not to sweet!
Thanks for the posts guys.
tonnesen
143 posts
 
This is a preamp, but still, I need to vent - I just shipped an ARC PH3 in the original double box with foam panels between the boxes...via UPS. There was no visible damage to the box but UPS had managed to knock loose a tube and shake loose a wire, they must have dropped it pretty hard.

UPS also misrouted the box, maybe that contributed. I will never use UPS again.
unclejeff
1,313 posts
 
I just got a set of Kef Referance speakers shipped accross the country via UPS. All went well. No problems.
snook2's avatar
snook2
627 posts
 
About 60% of my equipment has had something wrong with due to shipping. Knobs broken, tubes cracked,speakers extremely dented. I had a pair Piega C-10ltd's delivered to my door. The driver pulled the speakers out of the van and let the one box drop 3 feet to the ground after I asked to help him. I watched a fedex employee drop a Convergent audio preamp from the counter. In both cases major damage. I am more surprised when things aren't broken from these morons
bhouser
112 posts
 
I just took delivery of 2 Talon Ravens from Texas to NC. Emery (Menlo) WorldWide Forwarding delivered them in 2 days and handled things just fine - no damage at all. The dealer that shipped them has had good luck with Emery, and recommends them for heavy & fragile deliveries like our audio stuff.

BTW - Delivery Weight for these speaks: 310 pounds!!

They were strapped down within oversized cartons to small pallets, wrapped completely with packing film & cardboard and many chunks of various foam were added around the base. It took a long time to unpack, but I think it is well worth the effort to really overpack the Hell out of audio gear like this.
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