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Totem Acoustics Customer Service

I am not sure maybe I have the wrong email address for Totem (info@totemacoustic.com), but I have just about formally crossed their products off my list due to their lack of email response. I have sent several emails asking for a list of dealers in my state and have not gotten one response.

Anyone else have this issue? Is their customer service that bad?? Maybe they don't need the sales????
platsolos
brainwater
520 posts
 
I have had the opposite in that the company went out of the way , twice , to replace blown drivers. I owned the Shamans and was in love with them . Call the company and ask for Lucy. She and Vince are often busy on the road all over the world showing at every event but you may can catch her . Tell her Brent in South Carolina said hi. Audition their speakers and prepare for some of Vince s magic! They do not make a single dud .
rbstehno
1,547 posts
 
i have had a few emails going back and forth in the past with these folks and response has been good. I have also called them a few times and either talked to a rep right then or they called back usually the same day. give them a call and tell them you are unhappy. i agree with brainwater, they don't make a single dud. I own 2 pairs of their speakers currently. I also had the chance to talk to vince at he2003 before the show opened a couple of days. very nice guy and very resourcefull for ideas.
muzikat
932 posts
 
I also have Totem Speakers (Dreamcatcher HT package). I had a question in the beginning. Called the phone # that came in the manual. Got right through, they directed my call to a tech to help me, great service IMO.
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