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Areil 10t Speaker Repair

In 1997 I purchased a new pair of Aerial 10t speakers and they have been meticulously cared for since then. I recently found a crack in the finish of the head unit approximately 6in long with the finish peeling up from the composite. I have had my dealer contact Aerial Acoustics about this problem. Their response was that they have not had satisfactory results in refinishing the head unit and that I will have to purchase a new unit for 500.00 which is suppose to be 1/2 off the normal replacement cost. This seems a bit extreme and not really an option for me. Has anyone had a similar problem with 10t's and what was the result? These are no longer on warranty.
jax2dax
brainwater
520 posts
 
500.00 is not only reasonable but sounds like a great bargin and is quite nice of the company considering you will be getting a new head unit. And its just another reason to buy Aerial in my opinion.I have never heard of this before by the way and I know many 10 t owners. Things happen however . The 10 s are classics and worth keeping. 500.00 is chumpchange compared to purchasing a comprable speaker anywhere from anybody.
ed_sawyer
588 posts
 
Agreed, live with it or throw down the $. $500 is a steal for a new head on one of those. I talked to Mike Kelly one time, and he said fully 1/2 the cost of the 10T was in the making of the head unit. (I presume talking here about cabinets only, but maybe he meant drivers too.) It's not a cheap piece and $500 is a bargain in my opinion. I have 2 pairs of Aerials (5s, 6s) and will probably have more in the future. Good to hear they are doing what they can to make it right, esp. on a product that is out of production now too.

-Ed
the_smokester
174 posts
 
The cracking of the artificial stone head on the Aerial 10T's over time is not unheard of. As such it should be considered a design or materials defect. However, you have had six good years from one of the finest speakers in it's price class. It sounds like they are splitting the cost of making it right with you. It will be hard, probably impossible, to get better sound than this for anywhere near the cost. My personal experience is that there is a certain "cost of doing business" with high-end gear. I think that the $500 bite is an acceptable part of this cost.
ritteri
223 posts
 
Id also say to take the $500 deal on the replacement head.A small price to pay considering the cost of these speakers. Though dont believe that Ariel isnt making at least a few bucks on the deal still. With Ariel, you pay alot more for R&D than you do on actual materials.
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