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Why I Like Thiel

World Class Service.

I recently had a mishap with my Thiel MCS1. I've been using it as the center channel speaker in my Main HT rig. I had the volume cranked up much higher than I realized. When I went through the Tivo menu, the little popping sound you get when selecting a menu item blew out a driver. I was not the original owner of the speaker. I had bought it on Audiogon several months ago. Local dealer poimted out that they have a 10 year warranty but was pessimistic about Thiel honoring it.

Long story short. I went to pick up the speaker today. How much? No charge was the welcome reply. Even though they replaced a driver.

While other manufacturers look for ways around warranty claims, Thiel stands firmly behind their products. Oh, and they sound great too.

One things for sure. I know where my next subwoofer is coming from. :o)
kinsekd
dc2daylight
53 posts
 
I too have thiel 7.2 and the mcs1. A better built speaker is hard to find. Perhaps the TAD, but the price is beyond my budjet. I am upgrading to nearfield acoustics pipedreams and my thiel 7.2 are for sale on audiogon. I waited and saved for a long time, chomping at the bit for the 7.2 and when I found it on audiogon I was first in line. Imaging and suspended disbelief are near the top of the scale. If the nearfield acoustics hadn't been such a good deal used, the thiel would be my reference speaker. Any takers?
dc2daylight.
blakeaudio
40 posts
 
another vote for thiel!!! they shipped to the uk when i had a speaker problem, and helped me through every step of the process!
david99
1,467 posts
 
Hi all-
I have some 3.5's that are "slightly" out of warrenty (4-5 yrs?) and I have had a couple problems with them over the last 2 years.
Shari (customer service rep.) ceases to amaze me with here concern for my 3.5's, and has always helped me take care of the problems with my speakers.
Her service is of professionalism and compassion.
She sincerely cares that Thiel owners are happy owners.
I took my 3.5's all the way to Ky. from N.Y. last year to have some repair work done and my speakers were brought 100% up to spec.
While there,I felt I was treated as the most important customer they have. (so,so coffee though) :~)
I have had other products over the years needing customer service and I can rate my findings easily.
They go from BAD to THIEL.

prpixel
876 posts
 
High end needs to take a serious look at what Thiel is doing. I can count on one hand the manufacturers that go the extra mile, and I've dealt with many over the years. Hey, if it's a hassle to buy your product or get it repaired, then I'm not coming back when it's time to upgrade.

Later,
prpixel
876 posts
 
On a side not -

Why are most manufacturers so anti-handicapped? I'll explain my situation and even offer to send them a letter from my doctor and a copy of my handicapped ID. In addition, I'm willing to pay a fair price including local sales tax and shipping. I know that they are trying to protect dealer territories and I'm willing to deal with the dealer that is close to me. I've found very few companies willing to accomidate me. I guess the "reasonable accomidation" clause in the Americans with Disabilities Act doesn't apply to high end.
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