Al,
IIRC, that is exactly the result ARC described. In my post above I suggested that the OP try to find an earlier thread on the subject of ARC amps that behave this way. In that thread, there was a long, technical debate as to how power output could be quartered in this circumstance. I don't recall specifics, but after much debate, one 'Goner who is a service tech confirmed the phenomenon by putting a unit on a test bench.
The OP apparently tried to troubleshoot this problem by switching preamps, but my guess is that his alternative preamp didn't output true balanced, either.
I'm speculating, but having been down this road myself, my guess is that the OP needs a true balanced output to fix this problem.
IIRC, that is exactly the result ARC described. In my post above I suggested that the OP try to find an earlier thread on the subject of ARC amps that behave this way. In that thread, there was a long, technical debate as to how power output could be quartered in this circumstance. I don't recall specifics, but after much debate, one 'Goner who is a service tech confirmed the phenomenon by putting a unit on a test bench.
The OP apparently tried to troubleshoot this problem by switching preamps, but my guess is that his alternative preamp didn't output true balanced, either.
I'm speculating, but having been down this road myself, my guess is that the OP needs a true balanced output to fix this problem.