"03-01-14: Drubin
Another reason someone might be reluctant to specify the product in question is that, regardless of the eventual outcome, it can create a negative impression for the manufacturer. It's fair to ask the OP's question without specifying the brand. Not ideal, but not worthy of all the sarcasm you guys have heaped on him."
Its not about that. The OP asked us for help. Knowing what the entire system is can go a long way in terms of finding a solution. Customer problems are business risks for any company. Its like having your car break down and not telling the mechanic what kind of car you have.
Another reason someone might be reluctant to specify the product in question is that, regardless of the eventual outcome, it can create a negative impression for the manufacturer. It's fair to ask the OP's question without specifying the brand. Not ideal, but not worthy of all the sarcasm you guys have heaped on him."
Its not about that. The OP asked us for help. Knowing what the entire system is can go a long way in terms of finding a solution. Customer problems are business risks for any company. Its like having your car break down and not telling the mechanic what kind of car you have.