Another happy VPI customer here and I'd like to extend my thanks to Mat publicly as he deserves. Mine was an issue with an SDS unit not a 3D arm, but I found all the VPI bashing in this thread quite upsetting so I decided to post here.
I find it absolutely incredible that Mat finds the time to personally answer all these emails and is trying his best to rectify the problems while having a company to run. I do understand the frustration expressed in some of the posts, but VPI products have always been superb and are undeniably great value given their price despite the wrinkles the company is experiencing due to its dynamic growth. I will continue to support VPI for years to come for the joy their products have given me, their reliability, and the company's ultimate dedication to their customers.
Since Mat took over the management of VPI I have personally seen only positive changes, and I have no doubt that it will only get better. Thank you, Mat, for your dedication, incredible customer service, hard work, and the passion to continue carrying on VPI's legacy.
Marek
I find it absolutely incredible that Mat finds the time to personally answer all these emails and is trying his best to rectify the problems while having a company to run. I do understand the frustration expressed in some of the posts, but VPI products have always been superb and are undeniably great value given their price despite the wrinkles the company is experiencing due to its dynamic growth. I will continue to support VPI for years to come for the joy their products have given me, their reliability, and the company's ultimate dedication to their customers.
Since Mat took over the management of VPI I have personally seen only positive changes, and I have no doubt that it will only get better. Thank you, Mat, for your dedication, incredible customer service, hard work, and the passion to continue carrying on VPI's legacy.
Marek