Hiendmuse ... I had the same problem when I installed the Classic 3 tone arm base. VPI sent me a medium sized azimuth ring which clears the VTA tower perfectly. These are the kinds of annoying little problems that VPI needs to direct some attention to. Trust me ... once you get beyond these PITA small issues, you will be a believer and a happy camper.
Mat ... if you catch this post, hopefully you'll get your production and delivery guys up to speed. As I commented before, ARC uses a check list card which requires a manual sign-off on each critical stage of assembly, testing, inspection, packaging, etc. The QA card is packed with each unit that is shipped. Maybe VPI should use a similar system. Frankly, shipping a tone arm with the wrong azimuth ring and/or wrong counter-weight should be avoided at all costs. Mistakes like that undo all the good work and innovation that you are trying to achieve.
Mat ... if you catch this post, hopefully you'll get your production and delivery guys up to speed. As I commented before, ARC uses a check list card which requires a manual sign-off on each critical stage of assembly, testing, inspection, packaging, etc. The QA card is packed with each unit that is shipped. Maybe VPI should use a similar system. Frankly, shipping a tone arm with the wrong azimuth ring and/or wrong counter-weight should be avoided at all costs. Mistakes like that undo all the good work and innovation that you are trying to achieve.