Lyra : World class service


There are a few manufacturers with world class service and commitment to the consumer. It's important that they be given the recognition and kudos they deserve . A couple of Sundays ago my Lyra Atlas cart committed suicide ( sad story) and in a state of depression I sent Lyra a mail and got a response on a Sunday evening. Japan time is 3.5 hrs ahead. Wow I was and remain impressed. The Atlas is now at the Lyra facility near Tokyo being given a makeover. Throughout this process Lyra ( Jonathan Carr and Stig Borge ) were thoroughly professional, prompt and courteous.
I wish there were more manufacturers like Lyra. I say this from past experience with another Japanese cart maker who refused to have
anything to do with a product they had manufactured.
I hope other Agoners with wonderful stories of great manufacturers will chime in with their experience .
Cheers
Pradeep
128x128sunnyboy1956
Thank you Lyra. The Atlas was restored to original with a complete rebuild in 4 weeks. It arrived last Sunday via Singapore and is sounding superb. Long way from breakin it is magical mounted on a Garrard 401 with an Ortofon 12" arm and an Ortofon SUT.
Have a great weekend
Pradeep
Breezer
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Actually Sunnyboy in my case my rebuild cost was going to be more than a new cartridge. I bought my Delos approx 6 years ago and am looking to have it retipped as I love it. Someone suggested Alistair Patrick at Audioquest. He quoted me 1595USD whereas my dealer quoted me 1800CAD for a new cartrige. I think thats highway robbery and would hesitate to buy another Lyra because of this.
I am having my Kleos rebuilt now by Lyra. I have an internal problem with the cartridge. I am the 2nd owner. It is costing me just $100 over 1/2 price of a new one to rebuild it.

I consider basically half price for total rebuild is good value. I do however think Lyra should have a Re tip policy which would be substantially quite a bit lower than a total rebuild price.

I have read that the cantilever on the Delos is an off the shelf part where as above the delos model they are exclusive to Lyra and are a custom part.

Even so, Lyra should have a standard Re tip charge just like Soundsmith has which shouldn't cost an arm and a leg to get done.Perhaps Johnathon Carr could set a standard Re tip charge for each Lyra cartridge and have this posted on the Lyra website.

I know I for one won't be paying a total rebuild charge for a simple Re tip down the road when the needle wears out.I think it is at that point when Lyra owners are looking at Soundsmith or pack it in entirely and switch to another brand such as read in the above post.

I realize the Lyra cantilever above the delos model would probably cost more than the Soundsmith model, but keep the price within reason so you retain a loyal customer instead of giving them no option but to switch to other brands due to the re tip charge now in place.