Simplifi Audio

This issue was resolved since I heard from Tim Ryan today. He has been at the Munich Audio show. His phone coverage did not operate there so, he has not returned calls. The Dual Core has been backordered and that has been resolved and units will ship the week of June 3rd. So all is well.

I dont know if you have resolved your issue, but not me.

I paid for a Dspeaker unit (1099$US)at the Montreal audio show on March 23th (!) have received only one email back from Tim saying the units where available since april 22 and that he would ship promptly.

I send 2 other mails the last two weeks, asking for a final delivery time confirmation, and still never got any answer back. Also, I contacted a local friend of Tim who was suppoosed to received our units (we are 3 in the same situation) and he cannot get held of him over the phone nor by mail.

We are June 3, and I still have not received my unit.

Initiallly at the show, I was told of a waiting time of 2 maximum 3 weeks for the delivery.

After 11 weeks (!!) I am very disapointed but I still leave him a chance before asking for reimbusement, as I know he is a nice guy and overwelmed by demands.

Very frustrating anyhow...

I had some delay issues with receiving my Dual Core also. Tim is a good guy and offers great products. The delay is most likely with Dspeaker in Finland. They can't make the Dual Core fast enough to keep up with world wide demand, and they are improving firmware with downloadable updates every few months. Tim is pretty much a one man show with a shop helper. He keeps a very busy schedule running to audio shows and to Europe to check out the latest from his product line. He is an honest guy who most likely believed that your Dual Core would be available sooner.
Hang in there the Dual Core is worth the wait! Your system will sound remarkably better with it.

Jocelyndrolet, I am waiting for my Dual Core to be shipped. I was told 8 days ago in a phone conversation with Tim it would ship on June 5th. I am a bit edgy however after the initial lack of communication, and difficulty getting responses. Really, communication would help a lot from Tim.

Rodge, yes Tim is basically a one man operation, but since he is, his communication with his customers should be of even higher importance, because of delays. What's wrong with spending an hour each day answering emails or emptying your voicemail? All Tim needs to do is keep customers who are waiting for the Dual Core up to date and that would help to calm the waters. I will update this thread on June 5th when my unit is supposed to ship.

Yes I agree that Tim should keep in touch with his customers on a regular basis. I guess my post sounded more like excuses rather than the what I was trying to get across.

Don't give up on the Dual Core!

These things are hard to come by and your closer now to getting one than if you pull out and repurchase down the road. BTW there is a very good thread over on the Audio Circle Forum in the Bass Place circle.