Simplifi Audio


Anyone had experience ordering from Simplifi Audio of San Diego? I ordered and paid for a DSpeaker Dual Core from them over a month ago and cannot get any response from Tim Ryan, the owner of Simplifi. The Dual Core is supposed to ship within 1 month, guaranteed. I have called him and left 2 voice mail messages and sent emails and get nothing except the announcement on the voicemail that says "I am out of range," whatever that means. This has left a very bad impression on me. What is your experience with Tim Ryan and Simplifi Audio?
foster_9
I had some delay issues with receiving my Dual Core also. Tim is a good guy and offers great products. The delay is most likely with Dspeaker in Finland. They can't make the Dual Core fast enough to keep up with world wide demand, and they are improving firmware with downloadable updates every few months. Tim is pretty much a one man show with a shop helper. He keeps a very busy schedule running to audio shows and to Europe to check out the latest from his product line. He is an honest guy who most likely believed that your Dual Core would be available sooner.
Hang in there the Dual Core is worth the wait! Your system will sound remarkably better with it.
Jocelyndrolet, I am waiting for my Dual Core to be shipped. I was told 8 days ago in a phone conversation with Tim it would ship on June 5th. I am a bit edgy however after the initial lack of communication, and difficulty getting responses. Really, communication would help a lot from Tim.

Rodge, yes Tim is basically a one man operation, but since he is, his communication with his customers should be of even higher importance, because of delays. What's wrong with spending an hour each day answering emails or emptying your voicemail? All Tim needs to do is keep customers who are waiting for the Dual Core up to date and that would help to calm the waters. I will update this thread on June 5th when my unit is supposed to ship.
Yes I agree that Tim should keep in touch with his customers on a regular basis. I guess my post sounded more like excuses rather than the what I was trying to get across.

Don't give up on the Dual Core!

These things are hard to come by and your closer now to getting one than if you pull out and repurchase down the road. BTW there is a very good thread over on the Audio Circle Forum in the Bass Place circle.
That's great! The Dual Core is a very special piece of audio gear. If you have any questions on it's features, contact me by PM over on Audio Circle. Same moniker.