Simplifi Audio


Anyone had experience ordering from Simplifi Audio of San Diego? I ordered and paid for a DSpeaker Dual Core from them over a month ago and cannot get any response from Tim Ryan, the owner of Simplifi. The Dual Core is supposed to ship within 1 month, guaranteed. I have called him and left 2 voice mail messages and sent emails and get nothing except the announcement on the voicemail that says "I am out of range," whatever that means. This has left a very bad impression on me. What is your experience with Tim Ryan and Simplifi Audio?
foster_9
Yes I agree that Tim should keep in touch with his customers on a regular basis. I guess my post sounded more like excuses rather than the what I was trying to get across.

Don't give up on the Dual Core!

These things are hard to come by and your closer now to getting one than if you pull out and repurchase down the road. BTW there is a very good thread over on the Audio Circle Forum in the Bass Place circle.
That's great! The Dual Core is a very special piece of audio gear. If you have any questions on it's features, contact me by PM over on Audio Circle. Same moniker.
Rodge, I will be sure to contact you. I do have questions about how to get the most out of the DC. Thank you.
I ordered the DSPeaker with the higher-capacity power supply and was charged $1449 by PayPal on April 9. I have still not received my order, and I am writing this on July 9.

I did manage to get Tim on the phone two times since placing my order, and both times he told me the unit would be shipped about a week later, and mentioned both times that the manufacturer in Finland had developed "new firmware versions" that had delayed the shipment of the units.

To his credit, he was polite on the phone; but I am another frustrated customer, in that after 3 months, I still have received nothing---even though their website states that orders will be completed within 30 days. It does make me feel a little better, seeing from these posts, that other customers have had the same experience ordering this unit from Simplifi Audio. Still, until my order actually arrives, I fear the loss of my $1449.