I would have to say I have had nothing but positive experiences with Cary equipment. Currently I own the V12i amp, SLP-98L preamp, and PH-301 phono stage. All have been very reliable, no breakdowns or other issues, and when I call Cary to ask questions about my gear I get great service. Occasionally Mr. Had himself is the one assisting me, so I don't understand the "unreliable" tag on this man, although others may have had different experiences, these are mine FWIW.