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  3. 1018004001

Has anyone had trouble with stereophile magazine?

I renewed my subcription for two years in January and have not been sent the last three issues. Their customer service department admitted that they had received my payment 2nd week of January. I would like to point out that I e-mailed them twice without response and had to call and wait on hold for 15-20 min. to get the information that I do have. I still do not have my issues and they will only send me jan,feb,mar if I pay extra for them. I hesitate to pay them anything in the future.
sparks1
ljgj
955 posts
 
I think that magazine has about had it! Spend your money on something else.
jla
231 posts
 
I missed an issue last year and when I called to have it resent they were out of the particular issue. They admitted that many subscribers had not received the issue and added another month to my subscribtion. Never had to wait more than a few minutes to talk to a service rep. Should be interesting to see what happen with the mag....
unsound
7,329 posts
 
Yes, I have had trouble with stereophile in the past. When they changed ownership my subscriptions were coming months after they appeared on retail shelves ( a real disadvantage in the old days before forums like this when trying to purchase used gear). In addition they forwarded my subscription to March when I regularly renewed in January (as I do with all my subscriptions) in order to have complete years. When I asked them to push my subscription back, they refused and suggested I purchase the missing back issues at a higher price . Needless to say I cancelled after years of subscribing.
Ag insider logo xs@2x
squiddy
29 posts
 
Yes ...I'm having the same damn problem as you!
stehno
1,453 posts
 
I never received my October, 2001 issue. It took about ten phones and 3 months before they finally sent one. It was not pretty.

When I've had difficulty with a TAS issue, it took about 5 days to recieve another issue.
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