2. amps-preamps
  3. 1209139588

Tact Audio Great Service

I just wanted to give a shout out to Tact Audio.

I have an RCS 2.0 that developed a little issue. I sent the unit back to Tact for repair. About a week after I shipped it out, I received a call saying they couldn't duplicate the issue and they wanted to know if they could keep the unit a few more days to try and track down the problem, because "it could get expensive if they were to just start replacing parts that they thought might be causing the issue".

A few days later I received another call saying they still couldn't duplicate the problem, but replaced some "boards" that could be the problem. When I asked how much? I was told "not to worry about it".

A couple of days later I had the unit back and it's been working fine.

The unit was gone a total of two weeks, they couldn't duplicate the problem but replaced parts anyway, for free and now it works fine. And did I mention that I'm not the original owner and the warranty period has passed?

I think it's great that there are still companies out there who treat customers this way.

E-
ecruz
rodman99999
6,109 posts
 
I've owned my TacT RCS 2.2Xaaa for over four years. My experience with Boz has been an excellent one as well. When I first got the unit, I had a lot of questions and he was very patient(walking me through the learning curve). Three years ago my unit developed an intermittent problem that he couldn't duplicate as well. Same resolution: He replaced a few boards and no problems since. I never have a problem reaching him personally with questions about the programming(I had to go to Vista(yuch) from XP), etc. A very consciencious company(how rare in today's world). I couldn't be happier with the unit's performance/transparency in my listening room either(and that from a confirmed don't-like-digital/no-signal-manipulation/straight-wire-with-gain lover for over 30 years). I went to the TacT from a Placette Passive Linestage(another excellent and consciencious company).
ecruz OP
402 posts
 
I agree about the performance. I was using a digital EQ, but the TacT is light years ahead it. I can't imagine ever going back to not using room correction.
smeyers
181 posts
 
I third that Tact / Boz has great service. I've spent many hours on the phone with Boz trying to understand the complexities of the unit and the best way to use it. They also replaced my unit with a new one (and paid for shipping in both directions) when it developed a problem.

By the way I would recommend the LinerX M31 measurement microphone to do the measurements (I have no affiliation with them). In my environment it does a significantly job than the mic included with the unit.
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