2. amps-preamps
  3. 1237070605

No output on New LS26

I just hooked it up for the first time and have tried both outputs and CD and Proc Pass Thru and get no response from volume. Re hooked main amp back up to pre-pro and it works fine. Hooked up Grado headphone amp up to outputs and nothing. Hooked Grado up to Monitor and get bleed thru so a signal is present. Hooked grado up to record out and get full sound. The culprit appears to be the volume switch. Spent an hour on the phone with the dealer, we racked our brains. Life sometimes has a simple solution that you just don't see it. OH also tried reset procedure 4 times. SO any one have an idea before I box it back up. Hoping is just a tad of magic dust, mixed with sap of oak tree and a frog eye. Let me know what you think.
128x128theo
theo's avatar
theo OP
2,695 posts
 
Update: Replacement is in the other room making music as I type this. Thanks again to Leonard at Audio Research and Rick at Audio Alternative for getting this done is such a positive and timely manner. Good service is fast becoming a rarity in our business world and I have found two that beieve it is the cornersone of any business with a future.
This economy will sift out those that don't adopt these beliefs.
rhljazz
1,255 posts
 
The old adage "if it works out of the box, it isn't Hi End" has always lead me to make the dealer take the new product out of the box and hook the unit up at his facility to ensure it works before I take it home. I've had experiences like yours before and they are extremely disappointing. I'm glad to hear your situation was quickly resolved.
theo's avatar
theo OP
2,695 posts
 
RHljazz, I guess I am the anal guy that always tells the dealer that I want the "wedding night" experience. So I have always asked to hand me a sealed box. This is the first dead unit I have ever received. On the exchange unit the dealer did take it out and it was playing when i arrived yesterday. We then took then dead unit and confirmed it was indeed, well passed on. We pulled the sheet over it's head and called the coroner.
sonofnorway
62 posts
 
Glad to hear that all ended well. I'd be happy to entomb the dead unit in my basement. Of couse, I might take it over to Audio Research for last rites beforehand. :)
philefreak
423 posts
 
Theo,please keep up updated as the unit breaks in. I'm interested in the ARC /Mac combo. It should be a good match. The pre will need about 400hrs. 250 hrs will be about 75% there.
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