I've no exp with EAR products, though I wonder why this post.
Seems to me if a product line is bad, or service is poorly done, someone somewhere will mention it.
Add in the price point much of the EAR lineup asks initially, and by it's nature, not going to be an extremely popularly traded item. If therre ain't too many being bought new, there is not going to be any traded as used.
Simple enough a concept I believe.
There are those makers which tend to shuffle off support onto their distribution too, rather than take a forward personal consumer friendly stance... for what ever reasons.
3 days of no contact for questions on a supported item or no, in this day and age is approaching the ridiculous... yet I've seen first hand those which will routinely ignore emails and phone calls.... for weeks or more. Then refute it as having 'slipped thru the cracks'. Whose crack did it slip thru? I've heard song and dancnes like, we were all snowed in... getting ready for the show... at the show... sorry, just got back from the show... been traveling to dealers... it must have gone into the junk folder... etc.
here's a thought.... hire someone to field your calls and inform people of when they can expect some reply... or at least change the message on your answering machine... the technology I feel is within their grasps.
I've found the best path for my own peace of mind, and these non responsive entities, is merely to move on to another likewise component from a different source.
If things ain't working out before you go all in on a thing, exactly what makes you feel it will be just fine, after you go out and buy one of their products?
With any major buy I usually call the maker of the thing to get some more info on it and to see just what sort of people or person, I'm dealing with or about to deal with.
Some of these makers and/or their dealers share similar attitudes, and sometimes they are vastly different. It pays, IMHO to find this out before the sale occurs if possible.
I've had about equally good and poor experiences with device makers over the years. And, people are people. We all have good days and bad days for sure. In the context of business, and that's when a owner or prospective buyer calls, it should at least be conducted in a business like format, and never advesarial or confrontational. never.
I'd also go on my own expereinces, not entirely upon those of others... unless the 'other's' are the rule, not the exception... as may be the case here. Time and more input might illuminate things better.
