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Aesthetix stellar customer service

I wanted to share a great customer service experience. I have enjoyed my Aesthetix Calypso pre amp for 5-6 years. The remote control stopped working last week. I e-mailed Aesthetix, told them the remote wasn't working and what I had done to try to get it to work. I got an e-mail back from Glenn in about an hour asking for the serial number and my address. I sent the requested info back and received another e-mail from Glenn stating that they would send me a new remote at no charge. It made my day, Thank you Aesthetix.
sgunther
jadem6's avatar
jadem6
1,074 posts
 
I have had to send my Callisto pre-amp to Aesthetix twice for repairs. They have excellent customer service, are fast and friendly, I highly recommend them.
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ncarv
983 posts
 
More kudos for Aesthetix & Glenn. Absolutely great customer service. Dealing with Glenn is like having your best friend in customer service.
dopogue
1,773 posts
 
Another rave for Glenn and Aesthetix.
martykl
3,578 posts
 
I dealt with Jim White when I took my Rhea phono stage in for a circuit update/minor mod some years back. It took a little bit of effort to get ahold of him, but once I did Jim was really, really terrific. I dropped my unit off in North Hollywood and he had it up and ready inside of a week. When I returned to retrieve it, Jim even took me thru a brief audition of the prototype Atlas amp he was working on at the time.

Just a class act in every way... so I'm not surprised that the OP had a good experience.

Marty
pdreher's avatar
pdreher
1,226 posts
 
I've had similar favorable experiences with Jim & Glenn. Great service and great products. I regretted selling my Calypso so much that I purchased another one, but stepped up to the Signature edition.
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