Aesthetix Io strange behaviour


This morning, my Io won't play music. The only thing I hear is scratching/popping noise when I turn the volume controls. Same thing in both channels. Tried changing cables, etc, but no change. Anyone has an idea? The unit has played beautifully especially since I got a full tube replacement from Aesthetix some years ago. I've heard nothing to indicate a coming breakdown. The lights on the unit come on OK, and as far as I can see, the tubes light up normally too. Strange.
Ag insider logo xs@2xo_holter
Another remote possibility may be that the active shield power cable (Synergistic Research A/C Master Coupler X2) that I bought recently is not good for the Io, it gives some static effect, or whatever (even if it is plugged into the same course as the preamp). I know that the Io is very sensitive to the mains, and the problems have come after I changed from a Kimber power cable (standard type, no active shielding). Yet I have not seen users reporting problems with active shielding, so I consider this quite unlikely.
The mystery deepens. I brought it back to the repair shop some days ago, and got an email from the professional involved, today. He writes that they have the Io up and running once more, but he wants to keep it for further testing. He writes (my translation from Norwegian);
"I changed the fuses that had gone from 'fast' to 'slow' 0.5A. Did not find the BUSS [US] fuses that I thought I had, but found the documentation for those fuses and as far as I can see now it should be 'slow' 0.375A. For now, everything looks fine. Has been left on, for testing, yesterday and so far today. Want to test some more for checking power voltages esp around the regulator."
It could be as simple as two bad tubes in a row. Not so often, but it happens. Since this thread may be informative for other Io owners, I will keep you updated.
I got it back today, working fine. Morten said he could find no other fault, except for blown internal fuses. The were "fast", and he said, even if the amperage is larger, such fuses often blow before "slow" fuses. As far as can be seen, the new regulator and the EL34 tube work fine, and there is no problem with the Synergistic active shielding cable.
So, the mystery has been cleared up, it was one bad tube (only), the second time it was wrong fuses (my fault).
Let me add that Glenn, at Aesthetix, has been of help through email.
In conclusion, this thread should not be seen as negative for Io or Aesthetix, but a user discussion of problems that can occur in all tube preamps, and how to solve them in this specific case.