upscale audio is this legal?

While 1.5 years may be too long after the fact to complaint about, the fact that UA could be so off is suspect. SNs typically track manufactures' products from inspection and to the retailer through the warranty period.

Had the buyer gone to Cary directly for warranty service, it is unlikely he would have got any if there were no records associated with the unit he had or what was on his reflected on his invoice.

In this case, the passage of time is being asserted as an defense, but it doesn't negate the fundamental misrepresentation regardless if was intentional or negligent.

This will be the last I say about this. My friend the original owner told me he looked for the dent but couldn't see it. I'm not trying to mislead anyone here Kevin wants to Also leave out the receipt says the amp has the upgraded oil caps he says are a must have for this amp. A $300 upgrade. My buddy doesn't know whether his amp has that or not. I would like to know how many buyers check the serial number? If you don't you should in the future. In my opinion Kevin at upscale is arrogant and I thought the truth should be told.Today Kevin called my friend and asked what he wanted which is what he should have said to start with.the reason for the 3 post is I thought the first 2 were rejected from the moderator so I worded it differently.good news this has actually increased upscale audio sells! Check your serial numbers

I think we need to revisit the need for proper spelling and punctuation as this stuff often hurts my eyeballs. Also, regarding the second part of my response (again, having nothing to do with this thread), UPS did show up and my new guitar arrived in fine shape.

I was in a UPS depot one time and watched what goes on for a while. Last time I ever accepted or shipped anything by them. They also don't pay attention to instructions.

["C: The unit he bought and paid for had damage, having a dented transformer cover. It was discounted and priced as a damaged unit. It evens said that on our used listing which is copied directly onto his invoice. He fails to tell you this. What he received is mint. He conveniently leaves this out."]

"The unit he bought and paid for had damage," The serial number for this unit is?

"What he received is mint." Are you saying the unit was repaired or it's a different unit? If so, what's the serial number for that unit? Don't know? Then contact your manufacture and find out who purchased those serial numbers. Jeez, you're the dealer!

["B: The unit serial number he has I have no record of owning, buying, shipping, whatever. Having said that, maybe we screwed the pooch and made a mistake.']

Frankly, the dealer should have slept on this response. It comes of as very unprofessional if not childish considering, "maybe," admitting fault.

The original poster or his friend is still your customer and you had an opportunity to be the hero instead of a pathetic victim. Now more than twenty people have responded and who knows how many more will read this thread. Was that really worth it?