upscale audio is this legal?

This will be the last I say about this. My friend the original owner told me he looked for the dent but couldn't see it. I'm not trying to mislead anyone here Kevin wants to Also leave out the receipt says the amp has the upgraded oil caps he says are a must have for this amp. A $300 upgrade. My buddy doesn't know whether his amp has that or not. I would like to know how many buyers check the serial number? If you don't you should in the future. In my opinion Kevin at upscale is arrogant and I thought the truth should be told.Today Kevin called my friend and asked what he wanted which is what he should have said to start with.the reason for the 3 post is I thought the first 2 were rejected from the moderator so I worded it differently.good news this has actually increased upscale audio sells! Check your serial numbers

I think we need to revisit the need for proper spelling and punctuation as this stuff often hurts my eyeballs. Also, regarding the second part of my response (again, having nothing to do with this thread), UPS did show up and my new guitar arrived in fine shape.

I was in a UPS depot one time and watched what goes on for a while. Last time I ever accepted or shipped anything by them. They also don't pay attention to instructions.

["C: The unit he bought and paid for had damage, having a dented transformer cover. It was discounted and priced as a damaged unit. It evens said that on our used listing which is copied directly onto his invoice. He fails to tell you this. What he received is mint. He conveniently leaves this out."]

"The unit he bought and paid for had damage," The serial number for this unit is?

"What he received is mint." Are you saying the unit was repaired or it's a different unit? If so, what's the serial number for that unit? Don't know? Then contact your manufacture and find out who purchased those serial numbers. Jeez, you're the dealer!

["B: The unit serial number he has I have no record of owning, buying, shipping, whatever. Having said that, maybe we screwed the pooch and made a mistake.']

Frankly, the dealer should have slept on this response. It comes of as very unprofessional if not childish considering, "maybe," admitting fault.

The original poster or his friend is still your customer and you had an opportunity to be the hero instead of a pathetic victim. Now more than twenty people have responded and who knows how many more will read this thread. Was that really worth it?

> ["B: The unit serial number he has I have
> no record of owning, buying, shipping,
> whatever. Having said that, maybe we
> screwed the pooch and made a mistake.']
>
> Frankly, the dealer should have slept on
> this response. It comes of as very
> unprofessional if not childish considering,
> "maybe," admitting fault.

You're a nut. The dealer is admitting he might not be perfect and is willing to look at it that way. That's refreshing in a world where most people hate admiting they might be wrong.

This isn't childish and unprofessional, it's grown up and forward thinking.

We don't know that this 52tiger guy isn't trying to pull a fast one. Dunno if Upscale is an authorized Cary dealer or not, but if so, then a phone call to Cary about this serial number would be pretty useful.

Seems like Kevin is willing to look into the issue. 1.5 years is quite a long time though. My first reaction would be to say sorry, it's been too long. But the warranty issue (if there is one) is a fair point and I think hence worth researching as a Cary dealer helping a customer get to the bottom of an issue if nothing else.