Took my Levinson amp in for repair

I copied this info from the Mark Levinson web site for a list of their service partners:

Service Centers

We take great pride in our Service Partners. Their experience and dedication make these professionals ideally suited to assist with our customers’ service needs.
If your component must be serviced, please contact one of our service centers by choosing from the list below.

*INTL and USA service forms are available for download - listed below after Service Centers list*

George Meyer A/V
12418 Santa Monica Boulevard
Los Angeles, CA 90025
(310) 820-1113
georgemeyer00@aol.com
http://www.georgemeyer-av.com

Pyramid Audio
305 East Braker Lane
Austin, TX 78753
(512) 458-8292
tech@pyramid-audio.com
http://www.pyramid-audio.com

Technetron
36 East 29th Street
New York, NY 10016
(212) 725-8778
technetron@mail.com

The Service Bench
194 Vanderbilt Ave
Norwood, MA 02062
(781) 769-4337
hsgservice@hometheaterconcepts.com
http://www.hometheaterconcepts.com

United Radio
5717 Enterprise Parkway
East Syracuse, NY 13057
Toll-free: 800-634-8606
(315) 446-8700
customerservice@unitedradio.com
http://www.unitedradio.com

I've had very good service from The Service Bench. I'm not affiliated with them and don't even live in Mass.

What agreement did you have with this repair shop?

What was documented when dropping it off?

Any witnesses that saw the unit working while in their possesion?

You can do something about this IF you have some good documentation. They have in their possesion an amp that they may have never been able to fix in the first place.

Negligence could be that they can't work on this type of amp but took a chance anyways.

You don’t have a snow ball’s chance in Hades of winning your claim. Focus your efforts on getting your amp repaired.

Markpao, I was also wondering why we haven't heard from the other party.