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Kevin gets the

Both Stereophile and Absolute Sound review Prima Luna's integrated at the same time...did Kevin threaten to pull his full page ads or else? Don't get me wrong, I have purchased many a tube etc. from Kevin over the years, and he has always been courteous and quite helpful... But this is a perfect example how the world has always worked , and as much as the Internet makes me crazy at times I'm grateful for the free exchange of opinions we still have on sites like Audiogon etc.
goldenear1948
dchang81
7 posts
 
Not really sure how him selling a defective product and exchanging it for one of his own is good service
taters
1,149 posts
 
Dchang81,

It's better than getting kicked down the road which a lot of dealers do. They would tell you the problem is with Cary and deal with them. At least he exchanged the unit and made the customer happy. I'm no fan of Mr.Deal but I will say in this Instance he did the right thing.
russ69's avatar
russ69
3,501 posts
 
I have bought quite a few products from Kevin over the years. He has been nothing but helpful. Kevin has a very good ear and I have bought many items without ever hearing them. In all cases I was very satisfied. It's important to have a dealer you can communicate with, Kevin is an advanced audiophile so his skill set is a better match to other advanced audiophiles than he is to guys just kicking tires or new to the hobby.
I have known two trusted dealers in my 40 years in this hobby. Walt from Woodland Stereo and Kevin at Upscale Audio. Whenever I have a need, Kevin gets the first call. Thanks Kevin.
czbbcl's avatar
czbbcl
1,752 posts
 
I had a similar experience with Cary as Wescoman did and will never buy any of their products again.
taters
1,149 posts
 
Czbbcl,

Is that why Kevin doesn't have Cary anymore?
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