Kevin gets the

Dchang81,

It's better than getting kicked down the road which a lot of dealers do. They would tell you the problem is with Cary and deal with them. At least he exchanged the unit and made the customer happy. I'm no fan of Mr.Deal but I will say in this Instance he did the right thing.

I have bought quite a few products from Kevin over the years. He has been nothing but helpful. Kevin has a very good ear and I have bought many items without ever hearing them. In all cases I was very satisfied. It's important to have a dealer you can communicate with, Kevin is an advanced audiophile so his skill set is a better match to other advanced audiophiles than he is to guys just kicking tires or new to the hobby.
I have known two trusted dealers in my 40 years in this hobby. Walt from Woodland Stereo and Kevin at Upscale Audio. Whenever I have a need, Kevin gets the first call. Thanks Kevin.

I had a similar experience with Cary as Wescoman did and will never buy any of their products again.

Czbbcl,

Is that why Kevin doesn't have Cary anymore?

I wasn't aware that Upscale Audio wasn't still selling Cary Audio Products.