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SoundSmith repair time

Have any of you received a rebuilt cartridge from the SoundSmith recently? How long was the turnaround time? I sent one to them in December, and got the receipt confirmation email, with an estimated 8-10 week time frame for repair. They mentioned that my cart may have suspension damage, could that be why its taking so long? I know they can get backed up, but I guess I'm getting impatient. The cart was damaged (yes, I'm an idiot) a few months before I got around to sending it off, so It's been almost a year now since I've been able to listen to my turntable.
hifi_rookie
hifi_rookie OP
5 posts
 
Manitunc, I haven't called, but I did send an email a couple of weeks ago to check on it. I haven't received a response yet.

Soundsmith repaired this cart for me in 2011 and the results where phenomenal, so for that reason I hate to look elsewhere. That time it only took about 2 months.
cardiackid
63 posts
 
I had my cartridge repaired by soundsmith, I should say upgraded from a Shelter 901 to a Shelter 901ssm3! It took about two months or so.
macster
64 posts
 
Call them, they don't do email very well. Let us know how this turns out.

M~
hifi_rookie OP
5 posts
 
Called the SoundSmith yesterday, and got a response today. They've spent quite a bit of time working on my cart, tried a couple fixes, and concluded that it is damaged beyond repair. No charge, and returning it to me.

I recently bought another cart with a broken cantilever that should be a simple repair job, so I'll send it to SoundSmith. Since they spent so much time on my other one for no payday, I don't mind giving them my business.
awise1961
49 posts
 
I sent two cartridges to Soundsmith in mid March (Clearaudio Maestro and Adcom HPE/II) for level two rebuilds and received them both back two weeks ago.
My Koetsu Black is headed out tomorrow for the top level re-tipping service. I want to retain the original Boron cantilever.
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