ImportCDs

Bill,

"I hope that my contact info helped"

It did indeed.

On my third call I asked for and got to speak with a supervisor who resolved things satisfactorily.

BEWARE OF IMPORTCD. BEWARE and use at your own caution.

I will never order from this company again after this experience.
1-On Nov 9th I pre-ordered the Audio Fidelity 24k CD of CSN from this firm (part of a $250 first order)with a shipping date of December 6th.

2-ImportCD changed it week later to December 13th. As this was a christmas gift I still felt we were ok time wise. I next inquired on the 13th the status of my order. There response was that the manufacturer was at fault for not delivering as promised.

3-On the 15th I sent a 2nd email inquiring if they had an ETA. They told me the order was complete except for the backorder) I sent back an email reminding them it was a pre-order and not a back order.

4-On december 21st I sent a forth email again asked where the order was. Ten minutes later, they send me the last email stating " their policy to cancel any order over thirty days ". I sent a fifth email pointing out that I attempted to communicate with them prior and was never informed of this policy. They only cancelled it minutes after I inquired about an eta on the 21st.

They also said it was now in stock and I could reorder it at the new higher price!

I asked them to just honor the order. In all cases I was polite and wished only to complete the business transaction as agreed too. I didn't ask for anything else. I haven't received any response at all from them. Nice and sleazy does it!

SCAMMERS
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Regards,

I've never had need to blacklist them and I have bought, via the Amazon marketplace traders, over 40 items. I do know that people have often complained about them on the Hoffman forum, citing all the same problems as quoted above (unless all the same Hoffman users are posting here as well!)

I buy almost all of my CDs online, and for me, Amazon is the way to go. Selling on Amazon is so competitive, with so many vendors offering the same merchandise, that your customer feedback caries great weight.

I've probably bought at least 50 CDs from them over the past several years and have never had a problem - consistently the fastest shipping of any Amazon third-party vendor I've used. Sorry to hear other folks have had problems.