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Musical Fidelity is really makin me mad

Okay, I agree I'm not the most patient person in the world but Musical Fidelity is really upsetting me. First of all, there is no e-mail address on their website; does anyone know how to e-mail musical fidelity direct? I've been waiting for what seems like forever to get my dac repaired under factory warranty. The board went out on it 6 months after I bought it.
Has anyone else out there experienced this crappy customer service from musical fidelity? My advice to you would be not to buy anything from musical fidelity, and if you have to get parts from them, just throw your broken component in the trash and move on.
128x128b_limo
nonoise's avatar
nonoise
10,903 posts
 
Your experience is standard operating procedure for lots of companies out there in the hopes of your just moving along and forgetting the matter. That makes the good ones stand out amongst the chaff.

As long as it's not costing you anything more than the time it takes to hassle them, then by all means hassle them. :-)

All the best,
Nonoise
hotmailjbc
571 posts
 
i read in some trade press mf has just hired a new national sales manager and a east/west coast rep firms. maybe if you catch them before the enthusiasm wears off they will solve some issues.
hotmailjbc
571 posts
 
i read in some trade press mf has just hired a new national sales manager and a east/west coast rep firms. maybe if you catch them before the enthusiasm wears off they will solve some issues.
b_limo's avatar
b_limo OP
2,277 posts
 
Update: Musical Fidelity is only direct sales now and that's supposedly thrown a slight kink in my situation with everything.
Anyhow, Listen Up came through and just said forget about it and gave me a brand new v-dac. I hooked it up and my parasound z dac that I bought as an interim dac, absolutely crushes the v-dac with pangea p-100. I'm selling the v- dac asap!
:-)
nonoise's avatar
nonoise
10,903 posts
 
After all that!
Glad to hear you resolved your issue.
Now if I read of any more MF purchases....

All the best,
Nonoise
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