restocking fees

Many higher-end companies are seeing that their non-HT products are not finding a market. The local dealers are catering to Home Theater almost exclusively (excpet the big boutiques in the biggest major markets). Some mfg'ers have too small of a dealer network to begin with. In both cases, they need market coverage and in-home auditons are their only choice. I am not open to any restocking fee, but gladly pay the shipping. These costs are the mfg'ers cost-of-sale and they need to accept that. If the product comes back, make it available as a demo via their website, etc. Companies like Zu, Ridge Stret Audio and others should be applauded for generous "get-to-market" strategies that include 45-60 day in-home trials, and even include the ability to return products that were custom ordered (specific cabinet colors, etc.). Zu and RSA will pre-burn in their hi-effiency speakers before you take delivery, realizing the small SET amps will never properly prepare the speakers for a decent evaluation.

The high-end audio business is in turmoil right now, and some restocking fees are a natural outbirth. I won't go there, though.
Ted

A Restocking fee of 10 - 20% is reasonable for a retailer if you've bought a Brand New item, assuming that they in turn will resell it as a returned item. They obviously cannot or should not sell it as New again.
In the case of a local High End dealer, they should not charge anything other than shipping expenses if any are incurred.
We still need the Brick and Mortar Guys/Gals in this Hobby/Business...........at least IMHO. I know it's nice to find it Cheaper on the 'Net sometimes but I would not like to think of the Scenario without "Dealers".

I posted;
The two remaining dealers in my area will check out a piece of demo equipment for a home audition. Screw that waiting for something that is being shipped. I'll take the local dealer first over mail order.

Aren't you then limited only to the brands that your local dealer sells? Numerous manufacturers sell direct: Wright, Welborne, Tyler, Zu, Moscode.... So I hear that you would rather not wait for their products to ship, but I'm confused as to what that has to do with paying re-stocking fees to hear a product that you cannot get locally?
Boa2

No disagreement here. My comments were in response Restock's post. Unless I misunderstood him, he could care less if there were any Dealers. Just buy direct from the manufacture. Bad way to go imo.
As for mail order restocking fees I addressed that in my first post. I see nothing wrong with it.

Where is it illegal? There is no law requiring a retailer
to accept any product back after purchase. If I'm mistaken, please enlighten me.

-Wendell

Thanks for clarifying that, Jea48. Sorry for my confusion.