I once bought a pair of speakers. They shipped in separate boxes but UPS delivered only one. I asked the delivery guy where the other one was. So the guy says: "Oh yeah, we were wondering about that other box that was the same size. We weren't sure where it was supposed to go. It was sent to Nova Scotia". (That would be about a five hour drive away from where I was living at the time.) Anyway, it turned up a week later with no harm done. At least they knew where it was. So I guess if UPS doesn't know where something goes,(i.e. they didn't read the shipping label, or are illiterate, or have a reading disability) then they must put the names of random cities on slips of paper in a hat and pull one out to see where to send it.