It is very easy to get your money. Just file a claim at your local court. I did this to UPS after they said they wouldn't pay on my claim for the CD player they broke of mine. I got the entire value that I insured in for, plus they sent me back the damaged player and I was able to eventually get it fixed. Don't put up with this crap, it's their first course of action to just say sorry we're not paying. I'm sure it works with a lot of people thats why they do it. It's cheap and easy to file the claim and they can be served via registered mail. You've got a clear cut case here and I'm sure you'll immediately be refunded your money. Cost me about 27 bucks, which I also got paid back by UPS.
Audiophiles DO NOT USE DHL-READ MY NIGHTMARE
Just had a nightmare experience with DHL shipping a Wadia 16 from Richmond,Va to South Carolina. Yesterday, the driver came to pick it up and tried to turn his van around where it could not be turned around in a shared driveway, almost ran over my new heat pumps, ran over my neighbors drainage pipe, and then stormed off without picking up the package. I tried to stop him and could not. I called DHL and reported the driver. His manager came to pickup my package. His manager told me that the driver is a hothead sometimes. Great! It was scheduled for delivery today. I told the guy it was a CD player, delicate electronic instrument and the waybill also had that info. My buyer just called me told me that the Wadia 16 arrived and was completely totalled. They had dropped it on its side and broken all the connections on the back. The styrofoam was crushed into powder. I almost feel like they did this intentionally. When I called to report the problem I was told that unless I could produce a receipt that they would not pay the claim as I had it insured for $ 2K. She seemed amazed that a CD player could be worth $ 2K. The way she talked it could be months before I get my money back, if ever. I had thought that DHL was trying to take business from FedEx and UPS and was doing a good job. Obviously, I will never use them again. Also, lost the $ 125 I paid to have the unit shipped overnight and to insure it. This is my first experience like this and I am ticked!!! Beware of DHL. I can understand how accidents can happen but that is what the insurance is for. I just got a poor reception when I called to make a claim. Consider this experience when you decide on your shipper!!!!