Cheers and a big "thank you" to Lenbrook. Distributor of Dali and others.

Imagine that...

Customer service with actual customer service.

Go out and perform 2 acts of random kindness.

You, know it's ironic. I was researching pre-amps a few weeks ago. I emailed 3 manufacturers with questions regarding their products and i was very specific in saying that I have money to potentially spend on their products, I'm not just kicking tires. Only one replied. He was the one who got the sale. The other 2 haven't even bothered to reply. During these times, you would think they would make the consumer their priority.

That's a good experience. Few and far between.

Glad to hear it.  But you know it's actually very sad when we get excited that someone just did what they were supposed to do--honor their warranty.  Sad commentary on the times in which we live.

Don't get me wrong--it's good you posted. Companies that deliver on their promise deserve our business.

I just had a very positive customer service experience with Louise at Lenbrook.

A replacement part for my PSB Synchrony Ones went MIA, and she offered to ship another part at no charge.  And this is for speakers that are no longer in their current product line.

Great customer service.  Thanks Louise!

Just to re-double the sentiment regarding companies deserving our business. In January of 2021 i.e. after Christmas 2020, Lenbrook America was very responsive regarding my NAD M33 preamp I was hoping would be a Christmas present. in particular Jim Price of Lenbrook.

Even though the product did not arrive in time for gift giving, I was kept aware of their efforts to meet their obligations all along the way. I was emailed and kept in the loop throughout their supply chain challenges. 

Currently I am in a situation with Magnepan and the vender with me in the middle. LRS speakers on order for over 6 months and now the new LRS plus has been debuted. With no speakers delivered yet and promises from both sides. I'm hoping that Magnepan will step up and make it all right with the "new" LRS plus without having to wait another 6 months.  We'll see...  

JA,

There’s an “n” missing from Jim Price’s name…he’s a legend around here.

Always good to hear positive things about our hobby.

JD