2. amps-preamps
  3. 188913-5435

Customs delay from China. How long should I reasonably wait?

At this point I’m not going name any names but I have been waiting for a shipment from China that has been held by US Customs for eleven days now. The distributor has been very responsive to my concerns and has tried to obtain information from FedEx and customs broker without much luck. He’s telling me the package was picked randomly by customs for inspection but to have it held for eleven days seems a long time for just an inspection. Something tells me there’s more to this than just an inspection that’s holding it up. 
When I purchased this unit I was assured it would be shipped promptly and wasn’t expecting to have to deal with the uncertainty and BS I’m experiencing now. Just wondering how long of a wait is reasonable before I throw the towel in and demand my money back?
 

hiendmmoe
nonoise's avatar
nonoise
10,836 posts
 

If customs randomly chooses your package for inspection, it'll take awhile. It's not the fault of the sender. I had a package from England (a pocket knife) that sat forever in customs until they felt good and ready to inspect it and send it on its way.  All in all in took about three weeks to get it. Another one from the same manufacturer only took a week. 

The sender and I had the info that it was stuck in customs, allowing me to contact them but it didn't make anything go any faster. I hope this works out for you.

All the best,
Nonoise

jeffseight's avatar
jeffseight
574 posts
 

You are being F-ed with.

Get your refund and buy elsewhere.

 

 

jtcf's avatar
jtcf
1,617 posts
 

Not China but a package from New Zealand got hung up in customs for two months. It's nerve wracking.

facten
2,878 posts
 

+1 nonoise - Once customs decides to select it for inspection it's out of everyone's hands including yours. I had that happen with a shipment from Canada and waited 2 weeks for release

curtisvill
49 posts
 

Relax.  Packages from China are being more thoroughly inspected due to counterfeit items and illicit drugs being sent to the US.  I have had packages caught in customs from China which the manufacturer has re-shipped that arrived months after the re-shipped package arrived.  

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