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Damage in Shipping by UPS - RE CEC TL 1 X - HELP

I just purchased what was a mint CEC Tl-X transport. Unfortunately it was damaged in shipping. There was a small puncture about the size of a nail or spike that gouged the front edge of the front face plate (about the circumference of a nail). It is clearly visible looking at the unit from almost any reasonable distance. Any idea as to how much this devalued my Transport? Anyone have a contac who can get a new front faceplate from CEC? Any information as to who to contact to get an appraisal of the damage?

Please help.

Thanks
snewtonkwicco
mejames
986 posts
 
any thoughts as to what caused this damage? What are they doing now using boxes for target practice with nail guns instead of dropping, kicking and throwing boxes around to damage them now?
rcreations
158 posts
 
have you filed a damage claim with ups? would investigate the cost for just a faceplate if wanting to retain the unit, and work with the claim agent. i did that with a vpi dust cover and they finally settled, after requesting a replacement estimate, for the complete unit. kurt
platsolos
90 posts
 
Parasound services CEC products, they may have a faceplate for you. Go to www.parasound.com and look up their service #.
lafish
151 posts
 
have you ask the seller on this? I think this is the seller's fault. He should make very good packing and protection on his selling item.
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