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Esoteric Support - nonexistent???

I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck.  The phone number just rings and rings... I sent an email literally last December with no reply.  I'm shocked at how poor this companies service has become.

Does anyone know how to get help with an Esoteric product?

I love their equipment, but c'mon guys - at least answer the phone.

End rant.
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jond's avatar
jond
5,817 posts
 
Are you in the US? Did you try the Esoteric USA site? There is a support phone number listed there not sure if its the same number you tried. Good luck!

http://www.esoteric-usa.com/
tecknik
483 posts
 
Try the guys over on Audio Aficionado, the owner is a big Esoteric fan and sells alot of there stuff.
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hk_fan OP
462 posts
 
Are you in the US? Did you try the Esoteric USA site? There is a support phone number listed there not sure if its the same number you tried. Good luck!

http://www.esoteric-usa.com/

Yes, I am in the US and tried both the phone numbers and email address listed on that link.  Zero response.

I'll try Audio Aficionado. thanks technik!
aberyclark
1,355 posts
 
Gee for the price of their stuff one would think you could get a hold of them Maybe try to see if Teac has adifferent customer service number
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islandmandan
1,260 posts
 
When I needed help with my DV 60, I had to contact Teac of America. It seems the Esoteric of America only supports newer models of their product. Contact Teac of America Support, and see if this is still the case.

Good luck,
Dan
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