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FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob
Post removed 
gakerty's avatar
gakerty
175 posts
 
Yep, my Legacys were shipped via UPS freight.  Driver was nice, but seemed clueless.  Apparently he even delivered and opened the boxes in the wrong address thinking it was a large dresser or something.  The wife who was there was apparently really angry thinking her husband ordered large speakers without telling her.  Umm... the large LEGACY lettering on the box didn't give anything away?  
rdk777's avatar
rdk777
572 posts
 
I hate it when companies (FedEx, UPS, USPS) can't do their core function - i.e., deliver mail properly.
b_limo's avatar
b_limo
2,277 posts
 
Yep, fed ex smashed my Kinki Studios ex-m1 pretty good a month ago.

I was leery because I’ve had prior issues with fred ex.  They smashed an Anthem I225 pretty good as well as picking up a pair of $3500 speakers, then saying the never picked them up.  That was handled though.

But yeah, fed ex sucks.  Always open and inspect any packages delivered in front of the driver.  If its damaged, dont accept it.  My Kinki EX-m1 box had a slightly dented corner on the box.  When I opened it I realized the damage.

fiesta75
1,378 posts
 
For me FedEx has been better than UPS since 1999. I did watch a FedEx guy throw my cellphone on to the porch from the middle of the street once. All carriers have gorillas and idiots, but UPS is bad and USPS worse. Some companies will use a freight company if requested. A few companies have gone to triple boxing...
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