Usually it's package wrong or not labeled correctly.
Handle with care! Fragile! This end up! Electronics! GLASS!
When you see peanuts or bubble wrap or a worn out quilt used for packing, single boxed and MOVING inside the box. Reject it on the spot.
People (usually not the factory) think that once it is shipped it's over.
It has just started..
Always pack as if it's coming BACK to YOU!!! NOT going somewhere else. A guy taught me that 40 years ago. I had a very expensive remote control get smashed. Totally my fault. 8,000 usd after the exchange rate. Now over 35,000 Euro for the same updated remote.
I packed it poorly and it bounced all the way back to Germany because of poor packing and ZERO labeling.
As for the punters in the UPS, FedX, USPO delivery service it's just like you and me. 80/20 rule. 20% of the people do 80% of the work, 20% of the time RIGHT.. The older you get the more you care right?
LOL slapping my knees ever so softly, because my back and hands are killing me after lifting CRAP all day for 45 years..
I use to lift 10 tons on a daily basis and then go work out and punch out another 20-30 tons of lifting.. 40 years I did that just so I could stay in shape.. AND still broke my d#mn neck..
Your welcome world.. As my BOSS fired me on the spot after working for him for 12.5 years.. I only lifted 5 tons that morning.. :-) POP! POP! all I felt.. my left lung quit working, couldn't close my hands. I'm glad I was mean enough to not die.. bigger :-) HEAVY manual labor sucks.
I wonder how many tons I've actually lifted or moved. In the millions and millions I bet.. Lifetime lift total it aught the be a requirement for getting paid.. Show me your lift ticket?... Most would OWE money at the end of a day. Lazy a$$ middle man America..