FEX EX Damaged New Legacy's


I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob
Yep, fed ex smashed my Kinki Studios ex-m1 pretty good a month ago.

I was leery because I’ve had prior issues with fred ex.  They smashed an Anthem I225 pretty good as well as picking up a pair of $3500 speakers, then saying the never picked them up.  That was handled though.

But yeah, fed ex sucks.  Always open and inspect any packages delivered in front of the driver.  If its damaged, dont accept it.  My Kinki EX-m1 box had a slightly dented corner on the box.  When I opened it I realized the damage.

For me FedEx has been better than UPS since 1999. I did watch a FedEx guy throw my cellphone on to the porch from the middle of the street once. All carriers have gorillas and idiots, but UPS is bad and USPS worse. Some companies will use a freight company if requested. A few companies have gone to triple boxing...
Usually it's package wrong or not labeled correctly.

Handle with care! Fragile! This end up! Electronics! GLASS!

When you see peanuts or bubble wrap or a worn out quilt used for packing, single boxed and MOVING inside the box. Reject it on the spot.

People (usually not the factory) think that once it is shipped it's over.

It has just started..

Always pack as if it's coming BACK to YOU!!! NOT going somewhere else. A guy taught me that 40 years ago. I had a very expensive remote control get smashed.  Totally my fault.  8,000 usd after the exchange rate. Now over 35,000 Euro for the same updated remote. 

I packed it poorly and it bounced all the way back to Germany because of poor packing and ZERO labeling.

As for the punters in the UPS, FedX, USPO delivery service it's just like you and me. 80/20 rule. 20% of the people do 80% of the work, 20% of the time RIGHT.. The older you get the more you care right? 

LOL slapping my knees ever so softly, because my back and hands are killing me after lifting CRAP all day for 45 years..

 I use to lift 10 tons on a daily basis and then go work out and punch out another 20-30 tons of lifting.. 40 years I did that just so I could stay in shape.. AND still broke my d#mn neck..

Your welcome world.. As my BOSS fired me on the spot after working for him for 12.5 years.. I only lifted 5 tons that morning.. :-) POP! POP! all I felt.. my left lung quit working, couldn't close my hands. I'm glad I was mean enough to not die.. bigger :-) HEAVY manual labor sucks.

I wonder how many tons I've actually lifted or moved. In the millions and millions I bet.. Lifetime lift total it aught the be a requirement for getting paid.. Show me your lift ticket?... Most would OWE money at the end of a day. Lazy a$$ middle man America..
It all depends on the individual and not the company, when it comes to handling the product. Claims are another issue. I had an acquaintance who worked for the Post Office and whenever they got a FedEx package, they'd bank it off the wall so it could slide down into the big canvas cart with the FedEx label on it for them to pick up later.

There's always someone like that Jim Carrey character in the opening scene from Ace Ventura, Pet Detective.

Not something I would do.

All the best,
Nonoise