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Has anyone had trouble with stereophile magazine?

I renewed my subcription for two years in January and have not been sent the last three issues. Their customer service department admitted that they had received my payment 2nd week of January. I would like to point out that I e-mailed them twice without response and had to call and wait on hold for 15-20 min. to get the information that I do have. I still do not have my issues and they will only send me jan,feb,mar if I pay extra for them. I hesitate to pay them anything in the future.
sparks1
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squiddy
29 posts
 
Yes ...I'm having the same damn problem as you!
stehno
1,453 posts
 
I never received my October, 2001 issue. It took about ten phones and 3 months before they finally sent one. It was not pretty.

When I've had difficulty with a TAS issue, it took about 5 days to recieve another issue.
wstritt
170 posts
 
I had the same problem with the October, 2001 issue. Sent a couple of e-mails via their web site - never received a response. I ended up doing a lot of traveling after that so never phoned to follow up and frankly, had forgotten about it until I saw this thread. Guess I didn't miss it that much. Hmmm.
garfish
1,840 posts
 
Stereophile is "morphing" into a high volume slick, and the days of personal and good service are a thing of the past IMO-- regrettably. Craig
jla
231 posts
 
That was the same issue I never received and was told they were sold out of. Another instance when I did not receive an issue they told me that it would take 4-6 week for me to get it. I ended up purchasing it off the shelf. About half of the issues I receive throughout the year I have seen on the retail shelves several days before I receive my issue....have gotten use to it, but doesn't mean I enjoy it.
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