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  3. 1042918876

Heard about the New 2003 Madrigal Warranty?

I just noticed something new on the Madrigal website (wasn't there a few days ago): New 2003 Warranty policy. They are not honoring transferred products anymore unless you got the used piece from a current Madrigal (or Proceed or Levinson) Dealer! I'm assuming this applies to 2003 purchased products and beyond. I don't think they can legally change the warranty on the products already out there. Anybody know anything about this? Any Dealers care to respond? Sounds like they are trying to kill the AudiogoN business. Too bad ..... I really felt that it was a huge selling point for Madrigal products. That really lowers their resale value.
mg123
drrdiamond
671 posts
 
Unfortuately, Krell also does this.

But I still love and buy Krell. It just means that I might have to take a little more risk when buying used.

Richard
mzn50
180 posts
 
Its called revenue generation.. but the product is Solid..

Matt
danielk141
489 posts
 
Madrigal also has an upgrade policy that lets you pay more than the price of the newer piece for the original & the upgrade. To add insult to injury they also change the cosmetics-heat sinks on the power amps, faceplate on the CD player & pre amps (I've heard}. Isn't it wonderfull what Harman International can do to a company's reputation!
Harman recently bought Crown, it will be interesting to see if they start shafting all the loyal Crown owners too....
This is why I own Pass, Rowland, Aragon & Sherbourn, they all have excellent service. Why put up with anything else?
unsound
7,329 posts
 
Didn't Harmon get ripped here less than year ago for their customer service re: a home theatre piece? Changing the policy after the fact is the lowest of the low!
v1rowt8
33 posts
 
Mg123,

I cannot find anything indicating lack of warrantee transferrability on the Madrigal/Harmon Specialty Group website, or on the Mark Levinson or Revel web pages. Also, many here on Audiogon are still advertising gear for sale with the balance of the warrantee remaining.

Having said this, where did you see this? As for my sources, they are under the impression that warrantee is still transferrable, as it has been in the past.

Regarding this subject, concrete information would be appreciated by anyone in the know. Thanks in advance.
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