Held up in customs

Hello,

I would bet that the individual who sent the unit from Vancouver did not send it along with the proper form that must accompany laser devices. If this form is not supplied in triplicate along with the statement of origin delays can occur at customs. It is important to make sure the person sending you the item is aware of what is required by customs in the way of paperwork. This is not always the case when dealing with someone who rarely or never ships internationally.

Gene

When I called UPS about shipping to Canada, I was given a price and told that the Web site has all the NAFTA forms. I was also told the price did not include any customs and/or brokerage fees that might apply.

Sadly, I think that a lengthy hold-up is a real possibility. If memory serves, there was actually a closeout deal some years ago on a cd transport or player (want to say a Roksan model, but I'm not sure) where the stated reason for the pricing was that the goods had been held up in customs long enough to frustrate their originally intended distribution. I believe the merchandise ended up with Audio Advisor.

For what it's worth, I live in Canada and have bought numerous audio products from the US. There has *never* been any delay - and that includes a CD player. I have also shipped to thhe US from Canada. Again, no problem.There is a bit of extra paperwork but it's really quite simple.

I had this problem having a Meridian player shipped into the States from Canada. Although frustrating, it involved a relatively brief delay, maybe a week. I'm not positive, but I think my seller's handle was Audiojudge, and his name is Greg -- he may recall what, if anything, he did to move the process along.